Wishing to provide outstanding service to our customers at all times, we have consolidated in the SUPPORT section all the documentation and the tools that our technical departement use. You’ll find user manuals, activation procedures, software updates, catalog, FAQs and contact information to reach us.
This section is regulary updated to offer you the most accurate information about your Blackview Rugged Phone products.
FREQUENTLY ASKED QUESTIONS
Before hitting the panic button let’s cover the most common places your package could be. The first step is to check with the members of your household and close neighbors. Occasionally the packages will be dropped off at the wrong house. If you don’t find it the next step is to contact the local courier who dropped off the package. They will have the most up to date information. If none of that turns up your package, give us a call and we will open a case for you, and work directly with you to resolve the issue.
Most items ship within 2 business days of the receipt of your order. Depending on your order, items may ship from multiple warehouses and boxes may arrive over a period of days to complete your order.
At this time we are not accepting back orders for out of stock items, but you can request to be emailed when the item comes back in stock by entering your email on the out-of-stock product’s page.
You can check the status of your shipment by first logging into your account. Once you’re logged in, click on “My Account” and then “Order History”. Select the order number you wish to track.
If your order has shipped, it will have show the date shipped and the tracking number.
If you have a recent order and there is no tracking information, the order is still being processed.
After you complete your purchase, a confirmation page will be displayed with your web order number and order information. We’ll also email a confirmation to you, so be sure to enter your correct email address when placing an order.
Place your order anytime 24 hours per day, 7 days a week on our website; www.blackviewmall.com.
Orders are sent immediately to the warehouse for fulfillment, and shipping of your order, therefore we are not able to cancel or add items to your order once you have placed it.
hat could be happening for multiple different reasons, but they all have an easy solution. The most common reason for an error is due to an incorrect billing address. Please verify the billing address you have entered matches the address on file with your bank. If the address is correct, just give us a call and we will make sure to get your order placed.